Question 1

What is Docutrips?

Accepted Answer

Docutrips turns your scattered booking confirmations — flights, hotels, car rentals, activities, and more — into one clear, shareable trip itinerary. Upload your confirmations and Docutrips organizes everything into a single day-by-day timeline you can view or share anytime.

Question 2

Do I need an account to use Docutrips?

Accepted Answer

Yes, you need a free account to build and manage your own trips — sign-up takes under a minute with just an email and password. If someone shares a trip with you, though, you can view it without creating an account of your own.

Question 3

What's the basic flow, from start to finish?

Accepted Answer

Upload a booking confirmation (PDF, JPG, or PNG) and Docutrips' AI reads it and extracts the key details. You review and edit those details to make sure they're correct, then they're added to your trip's organized, day-by-day itinerary.

Question 4

What languages does Docutrips support?

Accepted Answer

Docutrips is currently available in English and French.

Question 5

Is there a mobile app?

Accepted Answer

There's no native mobile app right now — Docutrips is a web app with a responsive design that works well in your phone's browser, so you can check your itinerary on the go without installing anything.

Question 6

How is this different from just using a calendar or notes app?

Accepted Answer

Instead of digging through scattered emails, PDFs, and screenshots, Docutrips reads your confirmations for you and pulls everything into one organized, day-by-day view — no manual data entry required. You can also share that single view with a travel companion instead of forwarding a pile of separate emails.

Question 7

What file types can I upload?

Accepted Answer

You can upload PDF, JPG, or PNG files. If your confirmation arrived as an email, save or export it as a PDF first, then upload that.

Question 8

What's the maximum file size?

Accepted Answer

Each file can be up to 15MB. That's plenty of room for a typical confirmation email or e-ticket PDF, even with images or logos included.

Question 9

How does the AI actually read my confirmation?

Accepted Answer

When you upload a file, Docutrips sends it to Anthropic's Claude API, which reads the document and extracts structured details like flight numbers, confirmation codes, dates, and traveler names. Claude returns those extracted details to Docutrips, which then organizes them into your itinerary.

Question 10

Is my document used to train any AI models?

Accepted Answer

No. Anthropic processes your document only to return the extracted details to Docutrips — it is not used to train Anthropic's models.

Question 11

What if the AI gets a detail wrong?

Accepted Answer

AI extraction is very accurate but can occasionally misread a detail, especially on low-quality scans or unusual document formats. That's why every extracted segment is shown to you for review before it's saved — always double-check the details against your original confirmation, particularly for things like dates and confirmation numbers.

Question 12

Can I edit the extracted details?

Accepted Answer

Yes. Every segment Docutrips extracts from your upload is fully editable — you can correct any field before it's saved to your trip, and you can go back and edit it again later if needed.

Question 13

What if I upload something that isn't a booking confirmation?

Accepted Answer

Docutrips will let you know it couldn't find booking details in that file and ask you to try a different one. It's built to recognize travel confirmations specifically, so unrelated documents won't be added to your trip.

Question 14

Can I upload multiple confirmations to build one trip?

Accepted Answer

Yes — that's the whole idea. Upload your flight confirmation, then your hotel booking, then your car rental, and so on; each one adds a segment to the same trip, so everything ends up organized together in one itinerary.

Question 15

What types of bookings can I organize?

Accepted Answer

Docutrips organizes eight types of bookings: flights, trains, hotels, activities, transfers, car rentals, packages, and event tickets. Upload a confirmation for any of these and Docutrips extracts the details and adds it to your trip.

Question 16

How many trips can I create?

Accepted Answer

Free includes 1 trip; Plus — currently free for a limited time, see Pricing — includes unlimited trips. Check the Pricing page for the current details on each tier.

Question 17

How is my itinerary displayed?

Accepted Answer

Once your confirmations are uploaded and reviewed, Docutrips organizes them into a day-by-day timeline for your trip, so you can see exactly what's happening each day instead of a flat list of separate bookings.

Question 18

Can multiple trips exist on my account at once?

Accepted Answer

Yes, you can keep multiple trips on your account at once, up to your plan's trip limit — 1 trip on the Free tier, or unlimited on Plus.

Question 19

Can I add something to my trip without uploading a document?

Accepted Answer

Right now, adding to a trip starts with uploading a booking confirmation (PDF, JPG, or PNG) — Docutrips' AI reads it and extracts the details for you to review and save. There isn't a way to add a segment by typing it in from scratch without a document.

Question 20

Can I delete a trip?

Accepted Answer

Yes. You can delete a trip at any time, which permanently removes the trip and everything in it.

Question 21

How do I share my trip with someone?

Accepted Answer

Sharing is off by default. As the trip owner, you turn it on from the trip's Manage → Sharing settings, which gives you a shareable link you can send to anyone.

Question 22

Does the person I share with need a Docutrips account?

Accepted Answer

No. Anyone with the shared link can view the trip without creating an account or signing in.

Question 23

What is the access code?

Accepted Answer

It's an optional 4-digit numeric code you can require before someone can view your shared trip, for an extra layer of privacy on top of the link itself.

Question 24

Can I control whether someone can edit vs. just view?

Accepted Answer

On the Plus tier, you can invite specific travelers to your trip as either a viewer or an editor, rather than only sharing a view-only link.

Question 25

Can I stop sharing once I've turned it on?

Accepted Answer

Yes — sharing is a setting on your trip, so you can turn it off again from Manage → Sharing whenever you want, which stops anyone from viewing it going forward.

Question 26

Can someone download my itinerary once I've shared it?

Accepted Answer

There's a separate setting that controls whether people viewing your shared trip can also download it, so you can share a view-only itinerary or one that's downloadable, depending on what you allow.

Question 27

Is a shared link permanent?

Accepted Answer

A shared link stays the same until you decide to change it. If you ever want a fresh link, you can regenerate one, which retires the old link so it stops working.

Question 28

What are destination guides?

Accepted Answer

For each destination in your trip, Docutrips shows a guide with a written overview of the place, typical climate and public holidays around your travel dates, a few quick facts, and a "Things to do" section with tours and activities you can book.

Question 29

Are destination guides free?

Accepted Answer

Yes. Destination guides are free for everyone and don't require a Docutrips account — you can browse them even if you've never created a trip.

Question 30

Where does the guide content come from?

Accepted Answer

The written overview comes from Wikivoyage, a free, collaboratively edited travel guide. It's used under Wikivoyage's CC BY-SA 4.0 license, and each guide credits Wikivoyage as the source.

Question 31

What is "Things to do"?

Accepted Answer

It's a carousel of tours and activities for the destination — guided tours, skip-the-line experiences, and other bookable activities, powered by Viator.

Question 32

How do I book a tour or activity I see?

Accepted Answer

Open the tour or activity you're interested in to see more details, then use the "Book on Viator" button to continue to Viator's site and complete the booking.

Question 33

Does Docutrips handle the booking or payment?

Accepted Answer

No. Docutrips only displays tour and activity information — it doesn't process bookings or payments itself. When you select "Book on Viator," you leave Docutrips and complete the entire booking, including payment, directly on Viator's website.

Question 34

Is Docutrips affiliated with Viator?

Accepted Answer

Yes. Docutrips participates in Viator's affiliate partner program. When you book a tour or activity through a link on Docutrips, Docutrips may earn a commission from Viator on that booking.

Question 35

What's the difference between Free, Plus, and Agency?

Accepted Answer

Free includes 1 trip, all supported booking types, review and edit of every extracted detail, and a shareable itinerary link — no credit card required. Plus includes everything in Free plus unlimited trips and the ability to invite travelers to view or edit a trip. Agency is a custom plan for travel professionals managing trips for multiple clients — contact us for details.

Question 36

How much does Plus cost?

Accepted Answer

Plus is currently free for a limited time, no credit card required. Once that promotional period ends, Plus normally costs $49/month CAD. We haven't set an end date for the promotion yet — check the Pricing page for the current offer.

Question 37

Do I need a credit card to try Plus right now?

Accepted Answer

No. While Plus is free for a limited time, you can use it without entering a credit card.

Question 38

Can I cancel anytime?

Accepted Answer

Yes, there's no long-term contract — plans are month to month, and you can move between tiers as your needs change.

Question 39

What data does Docutrips collect, and who can see it?

Accepted Answer

Docutrips collects your account information, the travel documents you upload, and basic usage data to keep the service running. Your trips and documents are private by default and are never publicly indexed or sold to advertisers or data brokers — a trip is only visible to you, unless you explicitly share it. See our Privacy Policy for full details.

Question 40

Which third-party services does Docutrips use?

Accepted Answer

Docutrips currently discloses four service providers in its Privacy Policy: Supabase (authentication, database, and file storage), Anthropic's Claude (reads uploaded documents to extract itinerary details), Google Places (photos, ratings, and address details for hotels and activities), and Resend (delivers account and trip-invite emails). See the Privacy Policy's "Service providers" section for the current, authoritative list.

Question 41

Can I delete my account or my data?

Accepted Answer

Yes. You can delete a single trip at any time, or your entire account — including every trip and document — from Profile → Security → Delete account. Account deletion is permanent and can't be undone. You can download a copy of your data first from the same Security page.

Question 42

How do I reset my password?

Accepted Answer

Use the "forgot password" link on the sign-in page. Docutrips will email you a link to set a new password.

Question 43

What if my upload fails or I hit an error?

Accepted Answer

Docutrips will tell you what went wrong: the file type isn't supported (try a PDF or a photo of your confirmation), the file is too large (max 15MB), the file didn't look like a booking confirmation, or you've uploaded a lot of files recently and need to wait a bit before trying again. If you see a generic error, just try uploading again.

Question 44

Do I need a passport for international travel?

Accepted Answer

Yes — for essentially all international travel, you'll need a valid passport. A small number of regional land-border crossings allow alternative identification instead, but these are exceptions rather than the rule, so always confirm what your specific destination and mode of travel require before you book.

Question 45

How far in advance should my passport be valid?

Accepted Answer

Many countries require your passport to remain valid for a set period beyond your travel dates — commonly several months — and some will deny entry or boarding if it doesn't meet that threshold, even if your trip itself is shorter. This isn't universal, so check your specific destination's passport validity requirements before you book, and renew early if there's any doubt.

Question 46

Do I need a visa?

Accepted Answer

It depends entirely on your nationality and where you're going — there's no single answer that applies to every traveler. Some destinations require no visa at all for certain passport holders, others require one arranged in advance, and some offer a visa on arrival. Always check your destination's official government or consulate site for the requirements that apply to your specific passport before you travel.

Question 47

Where can I check visa/entry requirements for my specific trip?

Accepted Answer

The most reliable sources are official government sites: your destination's embassy or consulate, or your home country's foreign-affairs travel-advisory site. Requirements vary by nationality and change over time, so it's worth checking close to your travel dates rather than relying on older information. These are external official government sites, not affiliated with Docutrips.

Question 48

What travel documents should I keep copies of?

Accepted Answer

Good candidates are your passport photo page, any visas, your travel insurance policy, and your boarding passes and booking confirmations. This is exactly the kind of scattered paperwork Docutrips is built to centralize — once you've uploaded your confirmations, they're organized into one itinerary you can access anytime.

Question 49

Should I keep physical or digital copies?

Accepted Answer

Both, ideally. Keep a physical copy stored separately from the original (so a lost bag or wallet doesn't take out everything at once), plus a digital copy you can access offline in case you don't have signal or WiFi when you need it.

Question 50

How far in advance should I start packing/preparing?

Accepted Answer

For most trips, a week or two ahead is enough time to gather what you need without the last-minute scramble. Start earlier — a month or more — if you need to order anything (adapters, medication refills, specific gear) or renew a document, since those can take time to arrive or process. Building a simple packing list a few days before you start is often more useful than packing early itself.

Question 51

What should always go in a carry-on rather than checked luggage?

Accepted Answer

Medications (in their original packaging, with enough for the whole trip plus a buffer), valuables like jewelry or electronics, a change of clothes, and your essential documents — passport, visas, travel insurance, and booking confirmations. Checked bags can be delayed or lost, so anything you can't easily replace or can't be without for a day or two belongs with you.

Question 52

Any general packing tips?

Accepted Answer

Rolling clothes instead of folding them tends to save space and reduce wrinkles, and packing cubes make it much easier to stay organized and find things without unpacking everything. If you expect to bring things home — souvenirs, gifts — packing a small collapsible spare bag gives you room without overpacking on the way out.

Question 53

What should I check before I leave home?

Accepted Answer

Confirm your passport's expiry date and visa status for your destination, make sure any travel insurance is in place, let your bank know you'll be traveling so your cards aren't flagged for unusual activity, and check the weather forecast for your destination so you pack appropriately.

Question 54

Are there restrictions on what I can bring?

Accepted Answer

Yes, but the specifics vary by country and by airline — rules around liquids, batteries, and other electronics are not the same everywhere and do change over time. Rather than relying on a rule of thumb, check your airline's and your departure airport's current restrictions before you fly, especially if you're carrying anything unusual like sporting equipment, sharp items, or spare lithium batteries.

Question 55

Should I pack differently for different trip types?

Accepted Answer

It's worth thinking about the purpose of the trip. A business trip usually means fewer, more polished outfits and easy access to a laptop and chargers, while a leisure trip gives more room for casual and activity-specific gear. Beyond that, let your destination's climate guide you — packing layers works well almost anywhere, since it lets you adapt to temperature swings between morning, evening, and indoor spaces.

Question 56

When's the best time to book flights?

Accepted Answer

There's no single magic date, but a general pattern holds: for most routes, booking somewhere between a few weeks and a few months ahead tends to get better prices than waiting until the last minute or booking a year out. Domestic and short-haul flights often have a shorter useful booking window than international or long-haul routes, where planning further ahead usually pays off more. Treat any specific-day rule ("book exactly 47 days before departure") with skepticism — pricing depends on the route, season, and airline, and shifts constantly.

Question 57

When's the best time to book hotels?

Accepted Answer

Hotels don't follow as predictable a pattern as flights, so flexibility usually matters more than timing a single "best" window. Booking a refundable or free-cancellation rate lets you lock in a room early and still adjust or rebook if a better price shows up later, which is often more useful than trying to guess the perfect booking date.

Question 58

Should I buy travel insurance?

Accepted Answer

For most trips — especially international travel or trips with non-refundable flights and hotels — travel insurance is generally worth considering. It protects you against costs you can't easily absorb yourself: a cancelled trip, a medical emergency abroad, or lost luggage. It's not mandatory, and for a short, low-cost, fully refundable trip close to home the case for it is weaker, but for anything with real money or real risk on the line, it's a reasonable habit to build into your planning.

Question 59

What does travel insurance typically cover?

Accepted Answer

Common coverage includes trip cancellation or interruption (getting some of your prepaid costs back if you have to cancel or cut a trip short for a covered reason), emergency medical care while abroad, and lost, delayed, or damaged luggage. Exactly what's covered, and under what conditions, varies a lot from policy to policy — always read the specific policy you're considering rather than assuming it covers everything listed here.

Question 60

How can I track or compare prices over time?

Accepted Answer

A useful habit is checking prices for the same route or hotel a few times over a couple of weeks before booking, and using flexible date search (looking a few days either side of your ideal dates) since that alone can surface meaningful savings. Many booking sites and dedicated price-tracking tools offer fare alerts that notify you when a price drops for a route or dates you're watching — worth setting up if you're not in a rush to book.

Question 61

Are "book now" urgency messages on travel sites always accurate?

Accepted Answer

Sometimes — a listing genuinely can be in high demand or have limited availability. But these messages are also a well-known sales tactic designed to push a faster decision, and they aren't always a reliable signal of real scarcity. Treat them as one data point, not a reason on their own to skip comparing prices or sleeping on a decision.

Question 62

Does Docutrips help me plan when to book?

Accepted Answer

No — this category is general travel guidance, not a Docutrips feature. Docutrips organizes the booking confirmations you already have into one itinerary; it doesn't currently offer price-tracking, fare alerts, or booking-timing recommendations of its own. For that, use a dedicated price-tracking tool or your airline/hotel site's own alert features, then upload the confirmation once you've booked.

Question 63

Should I bring cash or rely on cards abroad?

Accepted Answer

A mix of both is usually the safest approach. Cards are convenient and widely accepted in most cities, but some places — small vendors, markets, rural areas, or certain transit systems — are cash-only or prefer it, and card networks or ATMs can occasionally be unavailable when you need them. Carrying a modest amount of local cash as a backup, alongside a primary card, covers most situations without leaving you overexposed if a wallet or card is lost.

Question 64

How do I avoid foreign transaction fees?

Accepted Answer

Many banks and card issuers offer cards with no foreign transaction fees — worth checking for before you travel, since the standard fee (often around 2-3% per purchase) adds up quickly. Let your bank know your travel dates so a purchase abroad doesn't get flagged or blocked as suspicious activity. At payment terminals and ATMs abroad, you're sometimes offered a choice between being charged in local currency or your home currency ("dynamic currency conversion") — choosing local currency almost always gets you a better exchange rate.

Frequently Asked Questions

Getting Started

Uploading & Parsing

Organizing Your Trip

Sharing & Collaboration

Destination Guides & Booking Tours

Pricing, Privacy & Account

Travel Documents

Packing & Preparation

Booking Timing, Money-Saving & Travel Insurance

Money, Connectivity & Safety Abroad